Privacy Policy

Dupa Automotive, doing business as Meineke Car Care Center #2296 ("we," "us," "our," or "the Shop"), respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website, communicate with us by phone or text message, or otherwise interact with our services.

By using our website, calling the Shop, or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, as well as certain information automatically when you interact with our services.

Information You Provide

• Contact information, including your name, mobile phone number, email address, and mailing address.
• Vehicle information, including make, model, year, mileage, and vehicle identification number (VIN).
• Service details, including the services you request, concerns you describe, and any photographs or documents you provide.
• Communications, including the content of phone calls (which may be recorded), text messages, chat widget conversations, and email correspondence.

Information Collected Automatically

• Device and browser information, IP address, and general location data when you visit our website.
• Usage information about how you interact with our website, including pages viewed and links clicked.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Schedule appointments and provide automotive repair and maintenance services.
• Communicate with you about your vehicle, repair status, estimates, invoices, and service recommendations.
• Send appointment reminders, booking confirmations, and follow-up messages by phone, text, or email.
• Send service updates, special offers, and promotional messages where you have provided consent to receive them.
• Respond to your inquiries submitted through our chat widget, phone line, or email.
• Improve our services, train our team, and support quality assurance.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

3. SMS / Text Messaging Communications

We offer SMS (text message) communications to customers who provide consent to receive them. SMS messages from Dupa Automotive d/b/a Meineke Car Care Center #2296 may include:

• Appointment confirmations, reminders, and rescheduling notices.
• Booking links and self-service scheduling tools.
• Service updates, repair status, estimates, and ready-for-pickup notifications.
• Follow-up communications regarding existing inquiries or completed service.
• Special offers, promotions, and service announcements (only where consent has been provided).

How You Can Opt In

You can opt in to receive SMS messages from us by:

• Submitting your phone number through the chat widget on our website and providing consent to receive text messages.
• Verbally consenting during an inbound phone call to our shop, including calls answered by our AI-powered voice receptionist, after we disclose that text messages will be sent and what they will contain.

Message Frequency, Rates, and Opt-Out

• Message frequency varies based on your interaction with our shop and the services you request.
• Standard message and data rates may apply, depending on your mobile carrier and plan.
• You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further messages, unless you opt back in.
• For help, reply HELP to any message you receive from us, or contact us using the information at the end of this policy.
• Carriers, including AT&T, T-Mobile, Verizon, and others, are not liable for delayed or undelivered messages.

4. How We Share Information

We share personal information only as needed to operate our business, and only with the following categories of recipients:

• Service providers and vendors who help us operate the Shop, including our shop management system (Tekmetric), online booking provider (ShopGenie), customer relationship and messaging platform (HighLevel / LeadConnector), payment processors, and parts suppliers. These providers are bound by contract to use your information only to deliver services to us.
• Meineke Car Care Centers, LLC, our franchisor, where required under our franchise agreement (for example, for warranty administration). Information shared with the franchisor is governed by the franchisor's own privacy practices.
• Legal and regulatory authorities, where required by law, court order, or to protect our rights, your safety, or the safety of others.
• In connection with a business transaction, such as a merger, acquisition, or sale of business assets, subject to confidentiality protections.

We do not sell your personal information.

5. Mobile Information & Third-Party Sharing

This means that the phone number you provide and the consent you give to receive text messages from Dupa Automotive d/b/a Meineke Car Care Center #2296 are kept strictly between you and us. We will not sell, rent, lease, or share your mobile phone number, opt-in data, or SMS consent with any third party, affiliate, or partner for their own marketing or promotional purposes under any circumstance.

The only parties who may process your phone number on our behalf are the technology providers that deliver text messages for us (such as our messaging platform and the underlying telecommunications carrier). These providers act solely as our service providers, are bound by contract, and may not use your number for their own marketing purposes.

6. Data Retention

We retain personal information only for as long as needed to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it. Vehicle service records may be retained for an extended period to support warranty claims and your future service needs.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing communications, including text messages (reply STOP) and emails (use the unsubscribe link).
• For California residents: rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect and the right to opt out of any sale of personal information (note: we do not sell personal information).

To exercise any of these rights, contact us using the information in the "Contact Us" section below. We may need to verify your identity before responding to your request.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is fully secure, however, so we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make material changes, we will update the "Effective Date" above and, where appropriate, provide additional notice. Your continued use of our services after the effective date of any updated policy constitutes acceptance of the updated terms.

11. Contact Us